If you’re moving, here’s something you need to know: not all interstate moving companies are created equal. Some have poor customer service, while others lack the necessary experience to care for your items. To ensure your peace of mind, and to get you and your family safely into your new home, you need to know exactly what to look for in a quality company.
7 Things to Look for When Choosing Interstate Moving Companies
1. Verifiable Experience
The most reliable and professional moving companies don’t learn all they need to know overnight. They have devoted years to training staff, fine-tuning their customer service skills, and learning how to avoid common mistakes. Experience is especially important when speaking of interstate moves, which involve a number of details a local move does not.
For starters, additional paperwork and licenses are necessary when crossing state borders. Your belongings must also be handled safely to travel a longer distance. This means secure and stable packing for all road conditions. In other words, place your valued items in the hands of experienced pros, not the newbies who just opened shop.
2. Reviews from Previous Customers
Online reviews matter, which explains why 87% of consumers read them. You should therefore take the time to see what previous customers have said about your moving company. Good service inspires good reviews, so you want to see a rating at or near five stars on sites like Google, Yelp, or Facebook. While no company can escape the occasional bad review, these should be few and far between.
3. Licensed and Insured
It goes without saying, but any professional moving company should be able to quickly provide proof of insurance and licensure when you ask for it. You can locate the mover’s license yourself on the Federal Motor Carrier Safety Administration’s website, but the company should be eager to hand over any paperwork that verifies their credentials.
4. The Movers Are Employees, Not Contractors
You want to partner with a moving company that maintains a paid staff of professional movers. This cultivates loyalty and encourages movers to handle your items with greater care than, say, contractors. Most contractors work on a transient basis and have less at stake in terms of their careers. Paid employees, however, need to do a great job to retain their positions and enjoy a solid reputation with their employer.
In addition, contractors may lack the necessary insurance to protect you and themselves. If they are hurt during the move, for instance, you may be held responsible for any medical expenses incurred. This is never a concern when you work with employees protected by comprehensive insurance packages.
5. A Plan for Handling Special Items
It’s your right to ask for details about how items like heirlooms, appliances, and flat-screen televisions are handled. You can gauge the mover’s level of expertise by the answer you receive. Information should be provided about special wrapping techniques and following a loading order that meets your preferences. If these details are not readily given, you should consider other options.
This is also the perfect time to discuss belongings dear to your heart, such as the piano your grandfather purchased for you after high school graduation. No insurance plan can replace sentimental items, so the more you and your movers maintain open communication, the better.
6. Steps to Protect Your Home
Movers are forced to maneuver around sharp corners and through tight spaces while carrying heavy loads. This means a system must be followed to maintain the walls and floors of both your old and new homes. You don’t want scuff marks ruining pristine structures. Listen as the person helping you describes their approach to home protection. If the information doesn’t sound as thorough as you would like, move on and speak to another company.
7. Impeccable Organization
An interstate move is a big decision that requires a great deal of planning. You need a moving company that acts in tandem with you, ensuring all items are accounted for and secured safely within the moving vehicle. This reinforces organization and helps you feel more confident on the big day.
A great company will also have pre-printed checklists you can use to mark off tasks as they’re completed. Last but not least, the company you choose should provide organizing tips and help you do a final sweep through your old house to ensure nothing is left behind.
An interstate move demands reliable employees and professional knowledge. We have more than 15 years of experience helping people move long-distance. With our expertise, you can enjoy a seamless experience, and rest assured every one of your items is in capable hands. Get your free quote today by contacting Family Movers Express.